SDO Caloocan Professional Development

Thank you for being pat of  Technical Working Group during the conduct of Development and Implementation of Interactive School Websites

held on April 2, 2025 at Caloocan City Business High School.

The ARTA Memorandum Circular No. 2022-05, titled "Guidelines on the Harmonized Client Satisfaction Measurement", provides a framework for government agencies in the Philippines to standardize the process of measuring client satisfaction. The purpose is to improve the delivery of public services by using client feedback to enhance service quality and efficiency.

The memorandum also highlights the following:

Harmonization of Client Satisfaction Measurement (CSM): ARTA aims to unify how government agencies gather and measure client satisfaction across various public services. This ensures consistency and comparability of results.

Use of Standardized Tools: It prescribes the use of specific tools for measuring satisfaction, which include surveys, questionnaires, and other appropriate feedback mechanisms. These tools should be applied consistently across all agencies to ensure reliability.

Mandatory for All Agencies: All government agencies are required to implement these guidelines and collect client feedback on a regular basis. This is part of a broader initiative to improve government transparency and accountability.

Client Satisfaction Indicators: The circular outlines key indicators that agencies should use to assess how well they meet clients' expectations, such as service quality, timeliness, and accessibility.

Reporting and Action Plans: Agencies are required to submit regular reports on client satisfaction results to ARTA and take necessary actions to address issues raised by clients. The feedback should also guide improvements in processes, policies, and staff training.

Continuous Improvement: The results of the client satisfaction surveys are intended to be used for ongoing improvements in public service delivery, with agencies being encouraged to set performance targets based on client feedback.

In line with these guidelines, the ICT unit recommends the "Development and Implementation of an Interactive School Website" to strictly adhere to our government's policies.

Schools Division Office Administrative division used to have an annual training to empower SDO Caloocan employees and improve their proficiency with all Microsoft applications. At present, this training continues to be essential because of new staff members and some current employees who still require assistance using Microsoft Account productivity features, helping them set up online meetings, and helping them serve their clients online.

DCP Adoption - Technical Working Group Certificates

The 2024 DCP Adoption Program is a project initiated by the Information and Communications Technology Unit of Schools Division Office Caloocan to reinforce the use of DepEd Computerization Program (DCP) computer packages distributed among the public schools nationwide.

The program aims to provide courses that will support DepEd personnel in strengthening their ICT skills and enhancing their capabilities. Ultimately, it is designed to address the changing demands of the education sector and improve performance and efficiency among our colleagues.

At the end of these courses, attendees shall:

• Develop expertise in modern educational methodologies, encompassing the Blended Learning Frameworks.
• Apply advanced techniques to maximize the use of the Microsoft 365 suite and applications under it.
• Utilize Learning Accelerators and Artificial Intelligence (AI) in Education to create personalized and optimized learning experiences in alignment with contemporary educational practices.
• Share learned concepts with counterparts at the school level, aiming to fully utilize and adopt DCP Packages.

After participating in the Division Celebration of Teachers Day, please claim your certificate here.

The objective of this training is to capacitate Schools ICT Coordinators on basic troubleshooting, proper handling, maintenance and inventory of the DCP packages. Enable them to maximize the use of productivity tools of G-Suite and Microsoft Office 365 Learners Account. Along with this training we also include Adobe Creative Suite to discuss and encourage all ICT coordinator to participate on Adobe Education Certification Program